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Wednesday, September 15, 2010

Volvo opens bus centers in India

After establishing its leadership position in the market in the luxury segement for city buses and inter-city coaches, Volvo Buses is once again leading the change towards progress in the area of after sales. Mr. Akash Passey, Managing Director, Volvo Buses India and Rune Lundberg, Senior Vice President-Marketing, Volvo Buses Interntional launched another first – The Volvo Bus Centre – a successful global after sales model in India.

Volvo Buses has embarked upon restructuring its after sales service, so as to provide customers with a single point interface and an experience that is at par with international standards. Volvo Buses will soon start upgrading 5 of it service dealers across Bangalore, Chennai, Hyderabad, Mumbai and Delhi. Volvo Buses currently provides after-sales support to its customers jointly with Volvo Trucks. However, with the fast changing market environment & increased concenteration of Volvo Buses in regions, these focused Volvo Bus Centres are being established.

Volvo Bus Centre will provide a unique retail experience to its customers. From its current capability of offering repairs and spare part network, the new Volvo Bus Center will now additionally offer Accident Repairs, Parts Warehouse, Refurbishment, Special Bus Technicians and Soft Offers that will provide a complete Volvo Brand Experience such as Merchandise, Advisory services and Training amongst others.

Akash Passey - "Our aim is to get closer to the customers and become a complete
solutions provider."

Customers will now be able to obtain assistance from choosing a vehicle to obtaining cettified service, prompt provision of spare parts.

See: Akash'a Passey's interview with us

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