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Saturday, June 11, 2011

KSRTC's paperless e-ticket system and its shortcomings

KSRTC is the single largest user of Volvo B7R and B9R buses in India and the corporation is known for its strength in this area. They also have a very strong e-ticket website and they recently offered the paperless e-ticket wherein a passenger has to show just his PNR number and an ID proof to travel in a KSRTC bus. However, recently, Bangaloremirror came across a case that showed the inadequacy of the KSRTC staff.
Techie Asaque Ahmed suffered badly when he booked an e-ticket and wanted to travel from Chikmagalur to Bangalore in a KSRTC Volvo bus. However, the lady conductor was totally uncooperative and did not have a clue about e-tickets. He even logged on to the KSRTC website and showed the ticket booking, but she was not convinced and started shouting and demanding a printout at 12 in the night.

The conductor later took Asaque to the supervisor but he was just as ignorant about e-tickets.
The conductor insisted that he buy a ticket if he wanted to board the bus. Ahmed registered his complaint the next day through the KSRTC website but hasn’t yet heard from them.

K A Rajkumar, director, operations, KSRTC, told Bangalore Mirror, “Before taking up the new initiative, we sent instructions to all the conductors and received an acknowledgment from them. I do not how the conductor did not receive the letter. We are certainly going to take action against her if she is at fault. This should not have happened.”

So you think Volvo and Mercedes buses are safe? See THIS!

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